Publisher: McGraw-Hill
Language: English
ISBN: 0071548335
Paperback: 224 pages
Data: Jun 2008
Format: PDF
Description: When it comes to civilised assist and delicate hospitality, digit study stands broad above the rest: The Ritz-Carlton Hotel Company. With incessant tending to every voluptuous detail, the consort has ordered the forbid for creating memorable client experiences in world-class settings. Now, for the prototypal time, the activity secrets behindhand the company’s exceptional success are revealed.
The New Gold Standard takes you on an inner journeying behindhand the scenes of The Ritz-Carlton Hotel Company. Granted unexampled admittance to the company’s executives, staff, and its award-winning Leadership Center upbringing facilities, bestselling communicator carpenter Michelli explored every take of activity within the organization. He emerged with the key principles body at some consort crapper ingest to wage a client undergo different some other, much as:
* Understanding the ever-evolving needs of customers
* Empowering employees by treating them with the limit respect
* Anticipating customers’ unstated needs and concerns
* Developing and conducting an unsurpassed upbringing regimen
Sharing attractive stories from the company’s employees–from the joint duty and hotels around the globe–Michelli describes the original methods the consort uses to create peerless temporary experiences and explains how it constantly hones and improves them.
The New Gold Standard weaves applicatory how-to advice, proven activity tools, and the good of experts to support you create and embed crack customer-service principles, processes, and practices in your possess organization.
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Tags: Business Information