Difficult Conversations

Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project.

Difficult Conversations

Author: Bruce Patton

Publisher: Penguin UK

ISBN: 0241992478

Page: 352

View: 710

We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

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Difficult Conversations
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Books about Difficult Conversations
Difficult Conversations in Medicine
Language: en
Pages: 231
Authors: Elisabeth Macdonald
Categories: Medical
Type: BOOK - Published: 2004 - Publisher: Oxford University Press, USA

This text covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds.
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Authors: Bruce Patton, Douglas Stone, Sheila Heen
Categories: Communication
Type: BOOK - Published: 2011 - Publisher: Viking

Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you