Disney U How Disney University Develops the World s Most Engaged Loyal and Customer Centric Employees

Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and ...

Disney U  How Disney University Develops the World s Most Engaged  Loyal  and Customer Centric Employees

Author: Doug Lipp

Publisher: McGraw Hill Professional

ISBN: 0071808086

Page: 256

View: 623

Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.

Related Books:

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
Language: en
Pages: 256
Authors: Doug Lipp
Categories: Business & Economics
Type: BOOK - Published: 2013-03-29 - Publisher: McGraw Hill Professional

Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the
The Art of Change Leadership
Language: en
Pages: 256
Authors: Cheryl Cran
Categories: Business & Economics
Type: BOOK - Published: 2015-10-19 - Publisher: John Wiley & Sons

Be an transformational leader during times of rapid organizational change The Art of Change Leadership represents a major milestone in the study of change leadership. An approachable yet thorough guide for leaders and team members that illustrates how to increase speed and agility during times of intense technological innovation and
Managing Hospitality Organizations
Language: en
Pages: 576
Authors: Robert C. Ford, Michael C. Sturman
Categories: Business & Economics
Type: BOOK - Published: 2018-11-30 - Publisher: SAGE Publications

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will
The Marketing Complex
Language: en
Pages: 200
Authors: Giles Lury
Categories: Business & Economics
Type: BOOK - Published: 2017-09-03 - Publisher: Kogan Page Publishers

Many marketers spend their days continually reducing brand positioning into single sentences to answer questions such as 'What is the brand message?' or 'What is the USP?' This tendency to perpetually condense and simplify is a carry-over from a long-gone era when products and services remained static, and changes in
Digital marketing like a PRO
Language: en
Pages:
Authors: Clo Willaerts
Categories: Business & Economics
Type: BOOK - Published: 2018-10-11 - Publisher: Lannoo Meulenhoff - Belgium

Books about Digital marketing like a PRO