These are switchpoints. Like a train in motion, corporate cultures encounter many switchpoints along the way—points where executive decisions create watershed change and define the organization's future route.
Author: Judy Johnson
Publisher: John Wiley & Sons
SwitchPoints is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years–becoming North America's top-performing railroad and a favorite with of corporate customers and investors. In it, the authors reveal how company-wide culture change propelled this aging transportation giant to become the profitable powerhouse it is today. Rich with insights and anecdotes, SwitchPoints offers lessons that can be applied to any organization seeking to improve the bottom line by improving their culture.